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Please contact us at [email protected] within 5 days before shipping your set. Let us know your order #. We will contact you with instruction and a return address for you to ship your set. Give us 48 hours to get back with you. Please make sure that the hair is in perfect condition, which means unused, unwashed, undyed. All returned items will be inspected to see if you qualify for a refund, used or damaged set will not be refunded.